If you need to cancel or reschedule your reservation please let us know at least 14 days before your scheduled arrival date. In this case please send us an email to firstname.lastname@example.org.
For late cancellations or no-shows we are entitled to charge the total price of the reservation to the provided credit card.
Terms & Conditions
To secure your reservation: We require your credit card details as security for your reservation. We will not use your credit card as a pre-payment, but only in the event that you do not fulfil our cancellation policies. Your credit card may be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available. After the check, the full amount will be available to you again.
If you do not own the credit card contact us please for alternative options to secure your reservation. We reserve the right to cancel reservation which can not be secured.
Check-in & check-out time: Please inform us ahead about the time of your arrival as we do not run 24h reception, but we will wait for you when we know your check in time. The rooms are ready for your use by 14:00 at the latest. We will gladly store your bags if needed when you come in the morning. Check-out time is 11:00 on the day of your departure.
Methods of payment: We accept payment in the form of Czech Koruna, Euro (according to our current in-house exchange rate), or by credit/debit card.
Included in the price: The price for accommodation includes the cost of bed linens and taxes, cafe, tea and bottle of wine.
Fees: We are non-smoking Apartments. For smoking in the rooms we are entitled to charge a 50€ fee. For serious damage of equipment up to 300€
Arriving time is essential for smooth check in. Communication via sms or email on the arrival day is helpful, so if possible keep your mobile on ;-)
Special Easter/New Years Eve Conditions
* Period of validity: Easter Holiday/New Years 30.12 - 1.1.
* Minimum stay: 3 nights
* Payments: 100% prepayment at the time of booking by credit card
* Booking validity: we reserve the right to cancel bookings for less than 3 nights or that cannot be prepaid in advance
* Cancellation: bookings are non-refundable
* Modification: accepted at our discretion